Welcome to our secure banking space
Account opening is fully online. Click "Open an account", fill in the form and upload your supporting documents. The account is activated within 24-48 hours after KYC verification.
A valid identity document (national ID or passport), a proof of address less than 3 months old and proof of income.
Our support team is available 24/7 by email, phone or through your client area under the "Support" section.
Yes. We use 256-bit SSL encryption, two-factor authentication and real-time fraud detection systems.
Our services are available in all EU member states and several partner countries. Contact us to check eligibility for your country.
Yes, you can open multiple accounts depending on your needs: current, savings, or business accounts, all managed from a single dashboard.
Our platform is available 24/7. Phone support is available Monday to Friday from 8 AM to 8 PM (Paris time).
Log in to your client area and go to the "Loan Application" section. Fill in the form with your financial details and submit your file. You will receive a response within 48 hours.
We offer loans ranging from 5,000 to 500,000 euros depending on the type of credit and your financial profile.
Rates range from 2.9% to 8.5% per year depending on the amount, duration and your profile. A free simulator is available in your client area.
Repayment periods range from 12 to 120 months (1 to 10 years) depending on the amount borrowed and the type of loan.
Yes, early repayment is possible at any time. Minor fees may apply depending on the initial contract terms.
We offer personal loans, mortgage loans, business loans and revolving credit lines tailored to your specific needs.
In your client area, go to "Transfer", enter the beneficiary's IBAN and amount. SEPA transfers are processed within 1-2 business days.
SEPA transfers in euros are free of charge. Fees may apply for transfers outside the euro zone depending on the destination country.
Instant SEPA transfers are completed within seconds. Standard transfers are processed within 24 to 48 business hours.
Yes, you can set up automatic transfers (weekly, monthly) from the "Scheduled Transfers" section in your client area.
Transfer limits depend on your plan and verification level. They can be adjusted on request from your client area or by contacting support.
Once your account is validated, go to "My Cards" from your dashboard and follow the steps to order your virtual or physical card.
Your physical card will be delivered within 5 to 10 business days after the order is confirmed.
Yes, your Mastercard or Visa card is accepted in more than 200 countries and territories. Currency exchange fees may apply depending on your plan.
Immediately go to "My Cards" in your client area and click "Block Card". You can also call our emergency number available 24/7.
Yes, you can customize daily and monthly payment limits directly from the "Card Settings" section in your client area.
We offer savings accounts, term deposits, stock savings plans, life insurance and managed investment portfolios tailored to your risk profile.
Our savings account rates range from 2.5% to 4% per year depending on the product and investment duration.
All investments carry risks. We assess your investor profile in order to propose solutions suited to your risk tolerance.
Yes, your dashboard displays real-time performance of your investments, realized gains and long-term projections.
Withdrawal depends on the type of investment. Some products offer immediate liquidity, others have a lock-in period. Terms are clearly stated at subscription.
Your data is encrypted according to GDPR standards. We never sell it to third parties and you have the right to access, modify and delete it at any time.
2FA is an additional security layer. In addition to your password, a unique code is sent by SMS or via an authenticator app at each login.
On the login page, click "Forgot Password", enter your email address and follow the reset link sent to your inbox.
Immediately block your account via the emergency button in your client area, then contact our security team available 24/7.
Yes, our infrastructure undergoes regular security audits carried out by independent experts, in compliance with ISO 27001 and PCI-DSS standards.
Go to "My Profile" from your dashboard. You can update your email, phone number, postal address and notification preferences there.
To close your account, contact support via your client area messaging. Closure is processed within 5 business days after a zero-balance check.
Yes, the interface language can be changed under "Settings > Language". We currently support French, English, German, Spanish, Portuguese, Dutch and Italian.
KYC verification is done from "My Profile > Verification". Upload your ID and proof of address. Validation is completed within 24 to 48 hours.
Fees vary by plan. The Essential plan is free, the Premium plan is 9.90 euros/month and the Business plan is 29.90 euros/month.
No. We practice full transparency on our pricing. All fees are detailed in our fee schedule accessible from your client area.
Recurring fees are automatically debited on the 1st of each month from your main account. A monthly summary is sent to you by email.
Yes, our Essential plan is completely free with access to basic features. Higher plans with advanced services are available for a monthly subscription.
Contactez notre équipe support, disponible 24h/7j pour vous répondre.